Help/FAQ
Categories
Reading Your Zola eBook
Books, Ratings, Recommendations
Privacy/Security
Booksellers
Publishers
Zola App for iPad and iPhone
Authors and Agents
Your Zola page will be a space in which you can post announcements and events, upload videos, answer questions, and further connect with your readers. In addition, we can provide you with unparalleled marketing support, as well as real-time sales and demographic data for all the books you sell on Zola.
Already a published author? Click here and complete this quick form to claim your page.
At the moment, we are only taking books from publishers.
You can see a sales summary right on your profile page. Then, by clicking All Sales Data, you can see your bestselling title, units sold, royalties earned, and sales figures over time. You can also view all of this data for individual titles. We want to put as much data in your hands as possible.
If you go to My Zola and hit Edit Profile, you’ll be able to fill in a load of information about your presence elsewhere online. By putting in your Twitter URL, your tweets will stream in the right-hand column of your page. If you have an RSS feed, teasers of your blog and website posts will appear in your profile’s Activity Feed.
Make sure that you have gone to your profile, selected edit profile, and checked the boxes next to Announcements and Events. Head back to your profile page where you will see a “New Post” section below your Sales Summary. Click on whichever action you’d like and fill in as much information as you’d like. If you think you’re good to go, hit “Post.” If you want to see how the post will appear to users, click “Preview.” From there you can decide to edit it further or post it. Click “Save Draft” if you want to come back to it another time.
Book Reviewers/Bloggers
Anyone we think can help our Users find the next great book is deemed a Curator. This includes major book reviewers; small, great bloggers; and local bookstores.
Being a Curator on Zola Books allows exposure to new readers, and will let you interact with your current readers in a setting where they’re actively reading, buying, and talking about books. You’ll also be able to make some money off books you promote. See our One Sheet for more information.
You will be listed as an author, with the ability to view your sales info, and you will have all of the abilities a Curator does.
If you see one of your reviews is missing, send an email to our Reviews Manager Phil Hanrahan at Phil@zolabooks.com.
If you go to My Zola and hit Edit Profile, you’ll be able to fill in a load of information about your presence elsewhere online. By putting in your Twitter URL, your tweets will stream in the right-hand column of your page. If you have an RSS feed, teasers of your blog and website posts will appear in your profile’s Activity Feed.
If you’re a book reviewer and have further questions or would like to join Zola, contact Phil Hanrahan at Phil@zolabooks.com.
If you would like to become a curator, contact Sharon Skettini at Sharon@zolabooks.com.
Books, Ratings, Recommendations
Our recommendation engine will launch later this fall. It has been designed to base its picks not on the ratings and search habits of the general public, but based on your particular ratings, lists, and the people who matter to you. Books are personal! Recommendations shouldn’t feel impersonal. We want our recommendations to be smart and unexpected.
Books you’ve rated affect what Zola recommends to you. The more you rate, the better your recommendations.
When you see a set of stars on the cover of a book, that’s how the book was rated by the person’s page you’re on. Any other set of stars is your own rating.
Due to issues involving Digital Rights Management (DRM), for now you can only read books on Zola that you bought on Zola.
Zola Exclusives are DRM-free. Email us for your copy. Most publishers require DRM protection, and we respect their policies. For publishers who do sell their books DRM-free, shoot us an email at support@zolabooks.com and we’ll send you your DRM-free copy.
We do sell some of our Zola Exclusives outside of the United States. If you would like to inquire about the availability of a certain title, please email us at support@zolabooks.com.
Send us an email about it at support@zolabooks.com!
Shoot us an email at support@zolabooks.com and we’ll help sort it out.
Booksellers [PDF]
If you open a storefront on Zola Books, you receive a majority of the net revenue on any book sold through your storefront. Your customers can also Pledge Allegiance to your store, so for any book they buy on the entire website, you receive a majority of the net revenue. Zola is also device independent, so you won’t lose a customer just because they own a Kindle.
The best way is simply to be an active Zola user. Create lists, answer questions, recommend books, post events, make announcements about upcoming books—all of this will make you more visible on the site, attracting new customers.
To interact on Zola, go to your My Zola page and hit Edit Profile. There, you can check three boxes in the section “Audience Interaction.” These will allow Users to ask you questions and for you to post announcements and events. Fielding questions is a great way to recreate an in-store experience online. Users will be able to ask for reading suggestions, help finding a particularly elusive print book, and anything else. Announcements and events will help you promote your physical store if you post book club information and upcoming author readings.
You can also create staff book lists, make announcements about your new favorite book, and generally bring the personal touch of your brick-and-mortar location to your Zola page.
Make sure that you have gone to your profile, selected Edit Profile, and checked the boxes next to Announcements and Events (see above). Head back to your profile page where you will see a “New Post” section below your Sales Summary. Click on whichever action you’d like and fill in as much information as you’d like. If you think you’re good to go, hit “Post.” If you want to see how the post will appear to users, click “Preview.” From there you can decide to edit it further or post it. Click “Save Draft” if you want to come back to it another time.
Any user on Zola Books can Pledge Allegiance to a bookstore that has a storefront on ZolaBooks.com. When a user clicks the Pledge button below your store’s picture on your profile page, your store will receive 60% of the net revenue for any book the pledged customer buys, anywhere on the site, at any time. A user only has to pledge allegiance once to support your store with any future purchases they may make.
If you want to join Zola, send an email to Darin, our Director of Bookseller Relations, at Darin.Sennett@zolabooks.com.
Email Darin, at Darin.Sennett@zolabooks.com.
Privacy/Security
The information you give us may be used anonymously, in aggregate, to better understand and serve the buying habits of our customers. For a full explanation, see our privacy policy.But don’t worry! We aren’t selling your information to spammers.
Yes! After you purchase a book, you will have the opportunity to mark it as private. This will keep others on the site from seeing your purchase and any future comments you make in the book. Even if you don’t mark a book as private, you have the option to mark a comment as private every time you make a comment in a book you are reading. You can also mark a book as private after you’ve purchased it and even started reading. Simply go to My eBooks at the top of the page when you’re logged in on ZolaBooks.com and view your purchased books. Next to each book there is an option to mark it as private.
Anyone who follows you can see what you post, comment, or highlight. In the coming months you will be able to hide users, but for now, know that a stranger may see what you post.
If someone is harassing you in any manner, send us an email at support@zolabooks.com and we will take action.
Publishers
Publishers should contact Dongwon Song, our Publisher Liaison, at DongWon@zolabooks.com if they would like information about setting up a retail arrangement with Zola Books.
Reading Your Zola eBook
Zola eBooks can be read on iPad and iPhone.
To read your Zola eBook, download the Zola App from the Apple App Store.
After purchasing your book on our website, log into the app with your Zola username and password. At the top of the page on the right, you’ll see the words My eBooks. Tap on that, and if you don’t see your ebook listed as purchased, tap on the refresh icon and the app will connect to Zola and check for your title.
When your title appears on the screen, tap on the red Download button, and your ebook will download into your app. Enjoy!
If you’ve purchased one of these exclusive Zola eBooks:
They can be read on a wide range of devices, beyond the iPad and iPhone. Click here for more info.
Registration/Signup/Account Maintenence
Click on Register/Sign in at the upper right-hand corner and follow the guided steps. Welcome aboard!
Click My Zola at the top right of any page, and you will be brought to your profile. On the right side of this page, there is an Edit Profile button, just under your photo. (Or, click here.)
If you want to delete your profile, send us an email to us at support@zolabooks.com, and we’ll remove your profile from the site.
Go to the sign in page and select Forgot your Password. You will be prompted to provide your email to which directions will be sent.
If you have lost access to, or cannot remember your email and password, send us an email at support@zolabooks.com and we’ll take steps to securely provide access to your account.
Our website is optimized for Chrome, Safari and Firefox. You may be able to view our site on Internet Explorer, but you will not be able to download any books that you buy. Download Safari and Chrome here.
When you follow an author, reviewer, or friend, you see their updates, lists, and any of their events or announcements. If you both own the same book, you’ll also be able to see any comments or highlights they make, if you choose.
As you use the website and find authors, curators, publishers, and other users, you can follow them by clicking on their name and selecting the green Follow button.
To find friends from other social networks, Zola has a People Finder section on the homepage sidebar here, which lets you find people from your Facebook, Twitter, and Google+ networks. There, you can also find Authors and Reviewers you may like to follow. There is also a Find People button on your profile.
The Pledge is a way for you to support your favorite bookstore. Click on the red Pledge button (found on your favorite bookstore’s page on Zola), and 60% of the net revenue from any eBook you buy on Zola will go to support that store. You can cancel your pledge at any time by clicking on the red Pledge ribbon that appears on the storefront of the store you’re pledged to, or choose another store by clicking on their Pledge button.
Can’t find your favorite bookstore? Or they don’t have a Pledge button? Let them know you’d like to see them on ZolaBooks.com!
On your profile page, under your photo there is a button entitled Billing Information. This links to a page where you can see past purchases, edit card information, and add a credit card.
To change your email settings, go to Edit Profile through your My Zola page. In the right column, there is a button for Email Preferences.
Social/Lists/Following
Lists are places to collect books, authors, curators, publishers, and stores. Do you have a few favorite bookshops? Top ten books that your friends just have to read? Put them in a list!
You can create a list by clicking on a book, curator, publisher, or author. A window will pop-up. On the right, there is a button that reads Add to List. After clicking, you will have the option to Create a New List.
You can edit a list by going to the My eBooks and clicking on the relevant list. At the top right of this list page, there is a gear that allows editing when clicked on.
Anyone we think can help you find the next great book is deemed a Curator. This includes anyone from major book reviewers to small, great bloggers to your local bookstore.
If you think you might qualify, find more information here.
To discover new people to follow, either look at the lists of those you currently love, or click Find People to Follow on the People Finder on the right of the Home Page.
To follow one you know of, search them and click on their name. A pop-up window will appear with a green Follow button.
Users can interact in a variety of ways. You can add them to lists, follow them to receive updates and events, and even ask them questions. To ask a question, go to the ACP’s profile and Ask a Question on the bottom right of the page.
You can recommend a book to any of your followers. You can also make comments about the recommendation, and we will soon be adding discussion features for books so you can engage with other users and critics on the site.
Zola App for iPad and iPhone
You can read books using the Zola Books App for iPad and iPhone. To download, either search Zola Books in the App Store, or click here.
Any book you’ve bought from ZolaBooks.com will automatically be accessible through the App.
You can have five devices connected to your Zola account.
Whenever you use the Zola Reader where there is Internet available, the books and social information associated with your account will update. You can also refresh information on your iPad or iPhone while you are reading in the app. To do this, tap the middle of the screen, and a navigation bar will appear. Tap the refresh button to get juicy social information updates.
To remove a book from your device, go to the Home page of the Zola Reader on your iPhone or iPad. Under Reading Now, look for the book you want to delete. When you find it, tap and hold the book cover. A menu will appear that gives you the option to delete your book from the device.
If you are in the Reader, go to your My eBooks page and select Download.
You cannot buy books from the Zola Reader, but you can add books to your Wishlist so that you can easily purchase them the next time you access the Zola Books website!
You can find all your purchased books by clicking on the “My eBooks” tab on the Reader. There, you’ll also see a tab that has all books On This Device.
